Returns Policy
Now here is the boring bit commonly known as the “small print”.
In line with DISTANCE SELLING LAWS we are obliged to set out our policy for the return of goods as follows.
If your item has not been worn we will replace it with another. However for items described as intimate apparel i.e nappies/diapers, plastic pants under the new hygiene laws appertaining to all clothing retailers selling such garments we are prevented from accepting returns of these items.
In the unlikley event that goods are faulty we will exchange them for another. Postage costs for returned items will be at your own expense. Returns to be mailed to the following address;
Returns: Cosy n Dry
Silver Tree Farm
Westmoor Lane
Kettlethorpe
LN1 2JW
Contact Phone Number: 07940 078468
Email : enquiries@cosyndry.com
We aim to give 100% customer satisfaction and believe that our products are of the highest quality are fit for purpose and of merchantable quality. For “faulty” goods that do not match our high standards we will refund you as above. Please return your goods to the above contact address .
Please note that we cannot be held responsible for goods returned that become “lost” in the post. We advise that returned goods are sent via recorded delivery to avoid this situation. The cost of returns postage is at your own expense.
